International orders placed after 6/7 will be shipped on 6/20. Thank you for your patience!



Tags: faq.

General FAQs:

1. What are International products and US Only products?
- "International" products are shipped from Korea and "US Only" products are shipped from me (CA, US). This move is to accommodate the US buyers who wish to receive some parts faster and at cheaper shipping fee. You cannot combine these products into one order.

- If you choose Airmail shipping, there is a $0.5 charge per product placed and this option is only available for package weighs under 2kg.

- Please feel free to shop around to compare shipping prices. Usually for film, cheapest price for 1 pack of film is $7.71 shipped within USA and $7.17 shipped worldwide.

- Shipping price tables pulled from KoreaPost and EMS website.

2. How can I keymap or change the LED effects?
- TX PCBs (except for 108 layout) are designed by Leeku and can be keymapped using JigOn. Please click HERE for the English guide on Geekhack. Click HERE for the original content on KBDLab. Resetting by pressing the ~ key and connect the USB cable.

- TX 108se PCB is Suo PCB and can be programmed using TX Suo software. There has been some problems with the firmware so I will update it here soon.

3. Can I exchange damaged products?
- As noted above, if the problem stems from our handling mistake, we will take full responsibility. However, since the replacement process is costly, it is very likely that we will offer a refund instead.

4. If I received the wrong item(s), what can I expect?
- If US proxy (Popkorn62) has the item in stock, we will send you the replacement once we receive the incorrect product back. If anything is missing, we will offer refunds or send you the rest of your items.

5. Do I have to create an account to shop?
- No. However, we recommend you do because you can save your address, keep track of your orders and support tickets.

6. What's the deal with the States dropdown list?
- We have to make the Country to generate first because there are other countries that have states other than US. Thus, Google Chrome auto-fill may not like it and will not fill in the States for you. Please submit a support ticket if you have a problem ordering.

7. Is Untracked shipping insured?
- No. We do not hold any responsbilities if the envelope is lost in trasit. If you choose Tracked shipping, we can submit a lost package complaint to USPS and we can either refund or ship you a new package (free of charge).

8. Does spending $500 on a keyboard make me a better gamer?
- No. However, in my personal experience, it is always a great feeling when your coworkers marvel at your toy ;).



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2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on TX Keyboards's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

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    5. transfer the materials to another person or "mirror" the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by TX Keyboards at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on TX Keyboards's website are provided on an 'as is' basis. TX Keyboards makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

  2. Further, TX Keyboards does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall TX Keyboards or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on TX Keyboards's website, even if TX Keyboards or a TX Keyboards authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on TX Keyboards's website could include technical, typographical, or photographic errors. TX Keyboards does not warrant that any of the materials on its website are accurate, complete or current. TX Keyboards may make changes to the materials contained on its website at any time without notice. However TX Keyboards does not make any commitment to update the materials.

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